If your tracking link takes you to the NextSmartShip tracking page, a quick way to find more shipping information is to contact the NextSmartShip team. To reach them, simply use the chat app on the right of the website as seen in the screenshot below.
After your parcel clears Australia customs, it is handed over to a local courier. The NextSmartShip team can provide you with the local tracking number, as well as the name and contact details of the local courier should you wish to get in touch with them directly to schedule a redelivery.
For orders processed through the NextSmartShip system, the local couriers commonly used are PFL and Aramex.