As we sell hygiene products, only unopened items in the original packaging are eligible for returns. We can process returns for items if they have been purchased from vrcover.com websites.
If you wish to exchange your item, we recommend that you place a new order and return the original order.
We cannot process returns for purchases from other outlets e.g. Amazon.
Please notify us of your intent to return within 14 days of receiving your item. You can submit your request using our contact form. Kindly include the following in your message:
- The order number
- The reason for returning the item
- Photos to show the item is still in the original packaging with all the seals intact
Return shipping labels may be available for purchase from us. If they aren't available, customers would need to buy a shipping label themselves, either from a carrier of their choice or the post office.
The refund will be processed when the item has been inspected at the warehouse. The original and return shipping fees are non-refundable.