Most orders arrive safely but some may get misdelivered, especially during the holiday season when the carriers handle higher parcel volumes.
If you have not received your parcel, you should check if it has been left in the mailbox or around the premises like the porch or garage. Check also if someone else, such as a family member or neighbor, has accepted it on your behalf.
A delivery notice may have been left in your mailbox. If so, the instructions on it will advise how to arrange for a collection at the post office or a redelivery.
If, after searching, you're still unable to find the parcel, let us know the shipping address you used and we can report the loss to the fulfilment team and send out a new shipment.
If an incorrect or incomplete delivery address is provided by the customer and the carrier marks the order as delivered, we are unable to offer a refund. In some cases, at our sole discretion, we may offer reshipment of the order. However, a reshipment fee will apply to cover the additional shipping costs.