We offer a limited-time warranty but do not cover normal wear and tear from use or damage occurring from disuse*. 

*Items that have been left unused for a period of time can experience material degradation caused by exposure to environmental factors.

Eligibility for a replacement will depend on the case. Customers are advised to contact us about their items within 6 months of the purchase. To help us address the issue quickly, please provide us with as many details as possible and include photos showing the damage or defect.

We're only able to assist with issues encountered with our products that have been purchased directly from our stores. Please contact the manufacturer of the headset if there are issues with the hardware or software.

For example, if you have a broken Quest 2 headset strap or a damaged Meta Quest 2 silicone cover, you can reach Meta for assistance via this link: https://store.facebook.com/en-gb/help/